The Better Than Cash Alliance 'Responsible Digital Payments Guidelines' identify eight good practices for engaging with clients who are sending or receiving digital payments and who have previously been financially excluded or underserved.

The focus of the Guidelines is on the common types of digital payments services provided to the financially underserved such as electronic money transaction accounts. For clients—especially women—to adopt and use digital payments, they need to feel protected from risks such as loss of privacy, exposure to fraud, and unauthorized fees. This means that service providers need to proactively take steps to protect their clients and that regulators should ensure a sound consumer protection regulatory framework.

The Guidelines’ aim is to provide a helpful tool for all stakeholders supporting responsible practices in the move from cash to digital payments in order to reduce poverty and drive inclusive growth.

Available in English, French and Spanish.