Digital Access: The Future of Financial Inclusion captures the knowledge and experienced that The Partnership for Financial Inclusion has gained over the past six years, working to develop and promote commercially sustainable solutions for greater financial inclusion across Sub-Saharan Africa. It includes case studies, research highlights, market overviews, interviews with industry practitioners, impact stories, as well as their insights and ideas for the future.
On the pages of this report readers will find what it takes to find the right partner in the digital financial services era, how to make the right technology choice, what the three keys to a successful agent network are, and what it may take to make digital merchant payments a reality in Africa. The Partnership shares their research findings on the importance of trust to drive customer adoption, how to deliver data-driven products and services, and what the reasons for customer inactivity are, among others.
