A total of 87 financial services executives and fintechs in New York, London and Hong Kong responded to Acenture's Fintech Innovation Lab questionnaire explaining their views on the innovation onboarding process. Survey questions focused on each group’s perceptions of what was occurring during the four phases of the technology onboarding process: prospecting or marketing; proof of concept; procurement; and actual product implementation. 

Findings point toward solutions based on heightened understanding, aligned expectations and process synchronization sensitive to the pragmatic needs of both financial institution and fintech environments.