SME Finance Forum member, Fidor, announced a new banking chatbot, designed in collaboration with Finn AI, the world’s leading AI-powered conversational banking technology provider.

With this development, Fidor has distinguished themself as one of the first digital banking service providers to embed a virtual assistant within their technology stack. Bank customers will benefit from a market-ready digital bank platform with pre-integrated conversational AI, including deep machine learning capabilities and natural language understanding. 

“Fidor was first to create deep customer engagement with consumers before they even become customers through our community! The expansion of our platform today reinforces our strong belief in chatbots as a new way to interact with customers," Matthias Kröner, Founder and CEO of Fidor said. "AI and machine learning are opening up a whole new world creating real bot/customer discussion that continuously improve. As customer expectations are constantly evolving, it’s crucial for banks to stay ahead of the digital curve and adopt technology processes that respond to customer needs. I am glad that banks that are powered by fidorOS will have a ready to use chatbot that also benefit from the learnings of our own bank. With today’s integration of AI and machine-learning services on the fidorOS platform, we’re building on our already cutting-edge technology infrastructure and improving user-experiences, for all of our customers.”