The G20 HLPs set out suggested actions that countries can pursue to promote digital financial inclusion. Many countries are now implementing measures in line with the HLPs, including the introduction of country strategies to increase the use of digital financial services, efforts to foster innovation and manage potential risks through test-and-learn approaches, and the expansion of digital infrastructure, such as interoperable service platforms and information databases.

This report highlights such actions, with a focus on the roles of policymakers and regulators highlighted in the first four HLPs. HLPs five through eight are addressed by other cross-agency GPFI implementing partner initiatives, such as the Responsible Finance Forum, and the Identity for Development (ID4D4) program, and are therefore not discussed in this report. The report also summarizes insights from the selected cases, and notes where there are apparent implementation gaps. It is hoped that the country cases and analysis will help stimulate ideas, dialogue and information-sharing among policymakers across G20 and non-G20 countries.