With support from FSD Africa, Women’s World Banking partnered with Malawi’s NBS Bank to design and implement a credit program for SMEs with a focus on women-owned businesses. The three institutions provided a guide to assist financial providers looking to serve women-owned SMEs with sustainable loans. A few of the topics covered include how to fully integrate SME credit into bank priorities, build staff capacity and prioritize leadership development. The guide also offers success stories from Paraguay and Peru, such as how monitoring clients loans and interest rates affected the processes progress. The operational procedure allowed managers to understand why loans were rejected and to review other branches performance.